• Credit Card (Visa, Mastercard)
• PayPal
• Instant Bank Transfer / Klarna

Why is a particular payment method not offered?

There are various reasons why some payment methods may not be available to you:

• Divergent delivery and billing addresses: If the addresses do not match, payment by invoice, for example, may be excluded. This can also happen if you have your order delivered to a DHL Packstation.
  
• Discrepancies in name or address: Typos, relocations, marriage, or changes in municipality can lead to the combination of name and address not being found.
  
• Outstanding amounts from other orders: Sometimes, there is just an unrecorded transfer or return that blocks invoice purchases.
  
• Credit check: Like many other shops, we use independent credit agencies to assess creditworthiness. Their data can occasionally lead to a payment method not being available.
  
• Pre-orders: For pre-orders, invoice payment is unfortunately not possible due to deadlines.
  
• Specific countries: Klarna is currently not available for our Swiss customers.
  

We reserve the right not to offer certain payment methods for individual orders in specific cases.

What can I do if my preferred payment method is not available?

1. Check open orders: Settle any outstanding invoices.
   
2. Check addresses: Ensure that the delivery and billing addresses are correct and identical.
   

Please note: Our customer service cannot manually activate payment methods and also does not have access to the exact reasons why a payment method is not offered. Your data protection is of utmost priority.

For each order, we re-evaluate which payment methods are possible. Therefore, the desired payment method may be available again for your next order.

Even if not all payment methods are offered, all other services and benefits remain fully available to you.

Yes, all payments are processed encrypted and securely through our payment providers.